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111 replies to this topic
#1
quietman7
-
Gender:Male
-
Location:Virginia, USA
Posted
30 October 2007 - 09:44 AM
Quote
During the process of removing malware from your computer, there are times you may need to use specialized fix tools.
This is especially true if you are receiving help from a member of the
HJT Team. Certain embedded files that are part of these specialized fix
tools may at times be detected by your anti-virus or anti-malware
scanner as a "RiskTool", "Hacking tool", "Potentially unwanted tool", a virus or a "Trojan" when that is not the case.
These
tools have been carefully created and tested by security experts so if
your anti-virus or anti-malware program flags them as malware, the
detection is what's known as a "False Positive".
Anti-virus scanners cannot distinguish between "good" and "malicious"
use of such programs, therefore they may alert you or even automatically
remove them. In these cases, the removal of these files can have "unpredictable results" and unintentional results.
To avoid any problems while using a specialized tool it is very important that you temporarily disable your anti-virus and/or anti-malware programs before
using them or when instructed by a member of the HJT Team. You can
re-enable these programs after the malware removal process has been
completed.
Many folks may not be sure how to do this so the BC
Staff has created a list of common anti-virus programs and the relevant
steps to disable their Real-time protection
capabilities. When your system has been cleaned or when advised by your
helper, it is important that you re-enable your security programs to
avoid re-infection. A special thanks to Yourhighness for the diligent effort in compiling this list.
How to Temporarily Disable your Anti-virusAVASTRight- click on the avast! icon in system tray
(looks like this: 
but orange in color starting with v5). Select
avast! shields control and there will be options to disable avast for 10 minutes, 1 hour, until the computer is restarted or permanently.
AVG 8Open the
AVG 8 Control Center, by right-clicking on the AVG 8 icon on task bar.
- Click on Tools.
- Select Advanced.
- In the left hand pane, scroll down to "Resident Shield".
- In the main pane, deselect the option to "Enable Resident Shield."
- To re-enable AVG 8, please select "Enable Resident Shield" again.
AVG 8.5Please open the AVG 8.5 Control Center, by right clicking on the AVG icon on task bar.
AVG 9.0Please refer to the instructions provided in
AVG FAQ 2429: How to temporarily disable AVG Free Edition 9.0.
AVG 2011Open the
AVG 2011 Control Center, by right-clicking on the AVG icon on task bar.
- Click on Open AVG User Interface.
- On the Menu Bar, click on Tools, then click Advanced Settings.
- In the screen which opens, scroll down to Temporarily disable AVG protection.
- Click on it to highlight and in the right hand pane, check the box for Temporarily disable AVG protection.
- Click Apply.
- In the next screen which opens, select 15 minutes from the drop down menu, then click the Disable real time protection button and click OK.
- To
re-enable, just check Enable on the main GUI interface. You may also
need to click Fix (enable becomes Fix if all components do not start).
AVG FAQ 3857: Disabling AVG 2011 temporarilyAVG FAQ 3902: Disabling Specific AVG componentsAVIRA ANTIVIRPlease navigate to the system tray on the bottom right hand corner and look for an open white umbrella on red background
(looks to this: 
)
- right click it-> untick the option AntiVir Guard enable.
- You should now see a closed, white umbrella on a red background (looks to this:
)
BIT DEFENDER
- Double click on the system icon for Bit Defender.
- When the Bit Defender window appears, move mouse arrow to the left side and click >> Virus Shield.
- Move mouse arrow to the black check by Virus Shield is enabled and click.
- The black works will change to red, >> Virus Shield is disabled.
- Move mouse arrow to the top right corner and click the down arrows.
- Bit Defender is now inactive.
- To enable Bit Defender, do the same steps except click to enable.
CA Internet Security Suite 2010
- To turn off the Firewall, right-click on the CA Shield icon in the system tray, click My Internet, then click Disable Firewall.
- To turn it back on, right click system tray icon, click My Internet, then click Enable Firewall.
- To temporarily disable the Antivirus, right-click the CA Shield icon in the system tray, click My Computer, then click Enable Snooze.
- Enter the snooze time in minutes (up to 999, approx 16 2/3 hours) in the box and click Snooze.
- To end snooze, follow the same procedure and click Wake Now on the page for entering snooze time.
- To disable Antivirus on a longer basis, double-click the CA Shield icon in the system tray.
- When Security Center comes up, click Update Settings in the My Computer tab.
- Then click the red X next to Auto Scan.
- To re-enable, follow the same procedure and click the green checkmark.
ESET NOD32 ANTIVIRUS V4
- Double click on the system tray icon:
on the bottom right hand corner.
- Select Disable real-time file system protection.
- A popup will ask "Are you sure you want to disable...protection?"
- Click "Yes" to disable the Antivirus guard.
ESET SMART SECURITY
- Double click on the system tray icon: to open the main application window.
- Or via Start >> All Programs >> ESET >> ESET Smart Security.
- Click on Setup >> Antivirus and antispyware >> Temporarily disable Antivirus and antispyware protection.
- When prompted to confirm temporarily disable select Yes.
- Note: Protection will be automatically started after a system reboot.
F-SECURE ANTIVIRUSPlease navigate to the system tray on the bottom right hand corner and look for a blue
sign.
- right click it-> select Unload.
- The F-Secure sign should now be surrounded by a red striked through circle (looking like this:
)
F-SECURE CLIENT SECURITYPlease refer to this
User Guide (page 67, Real-time scanning settings}
KASPERSKY ANTIVIRUSPlease navigate to the system tray on the bottom right hand corner and look for a
sign.
- right click it-> select Pause Protection.
- click on -> By User Request
- a popup will claim that protection is now disabled and a sign like this:
will now be shown.
MCAFEE ANTIVIRUSPlease navigate to the system tray on the bottom right hand corner and look for a
sign.
- Right-click it -> chose "Exit."
- A popup will warn that protection will now be disabled. Click on "Yes" to disable the Antivirus guard.
MCAFEE SECURITY CENTER 7.1Please navigate to the system tray and double-click the taskbar icon to open Security Center.
- Click Advanced Menu (bottom mid-left).
- Click Configure (left).
- Click Computer & Files (top left).
- VirusScan can be disabled in the right-hand module and set when it should resume or you can do that manually later on.
- Do the same via Internet & Network for Firewall Plus.
Instructions to disable McAfee SecurityMICROSOFT SECURITY ESSENTIALS
- Open MSE and go to Settings > Real Time Protection.
- Then uncheck "Turn on real time protection".
- Exit MSE when done.
NORTON ANTIVIRUS (by Symantec)
Please navigate to the system tray on the bottom right hand corner and look for a
sign.
- right-click it -> chose "Disable Auto-Protect."
- select a duration of 5 hours (this assures no interference with the cleanup of your pc)
- click "Ok."
- a popup will warn that protection will now be disabled and the sign will now look like this:
NORTON 360
- Right-click the Norton 360 Premier Edition icon in the system tray and select Disable Antivirus Automatic-Protect.
- You will get a new dialog box with five options: 15 minutes, 1 hour, 5 hours, Until system restart, Permanently.
- Choose 5 hours.
NORTON INTERNET SECURITY 2008Please refer to these
instructions.
NORTON ANTIVIRUS CORPORATE EDITIONPlease refer to the instructions provided in the
Norton AntiVirus Corporate Edition User's Guide under the section
Turning File System System Protection off temporarily.
